Phoenix ARC Private Limited is committed to extend the best possible services to customers, our customers can utilize different channels to reach to us for better services and also to submit grievances.
You may call our toll free number 1800 120 80 60 and register your complaint. (Weekdays 10:00 AM to 6:00 PM IST)
Retail Customer Care, Phoenix ARC Private Limited, Dani Corporate Park, 5th Floor, 158, C.S.T. Road, Kalina, Santacruz (E), Mumbai 400 067, India.
You may email us at firstname.lastname@example.org and register your complaint.
In case you do not receive a response from any of the channels mentioned above within 7 working days or if the response received from us is not satisfactory please contact our Grievance Redressal Cell:
Chief Customer Service Officer
Any complaint which remains unresolved for a period exceeding 30 working days or if the response received from us is not satisfactory, you may write to the "Chief Customer Service officer (CCSO)" who is an internal Ombudsman and would independently look into consumer disputes and provide an impartial resolution
Chief Customer Service Officer, Phoenix ARC Private Limited, Dani Corporate Park, 5th Floor, 158, C.S.T. Road, Kalina, Santacruz (E), Mumbai 400 067, India.
A borrower can approach regulator in case of failure of resolution at Company level after 3 steps above.
Address Of Regulator:
Reserve Bank of India, Department of Non-banking Supervision Central Office, 2nd Floor, Centre-1, World Trade Centre, Cuffe Parade, Mumbai – 400 005