Phoenix ARC Private Limited is committed to extend the best possible services to customers, our customers can utilize different channels to reach to us for better services and also to submit grievances.
Customer Service
You may call our toll free number 1800 120 80 60 and register your complaint. (Weekdays 10:00 AM to 6:00 PM IST)
Retail Customer Care, Phoenix ARC Private Limited, Dani Corporate Park, 5th Floor, 158, C.S.T. Road, Kalina, Santacruz (E), Mumbai 400 098, India.
You may email us at customercare.retail@phoenixarc.co.in and register your complaint.
Click here to submit your grievance online
Grievance Redressal
In case you do not receive a response from any of the channels mentioned above within 7 working days or if the response received from us is not satisfactory please contact our Grievance Redressal Cell:
Retail Customer Care, Phoenix ARC Private Limited, Dani Corporate Park, 5th Floor, 158, C.S.T. Road, Kalina, Santacruz (E), Mumbai 400 098, India.
You may email us at customercare.retail@phoenixarc.co.in and register your complaint.
Click here to submit your grievance online
Grievance Redressal Officer
Any complaint which remains unresolved for a period exceeding 45 working days or if the response received from us is not satisfactory, you may write to the “Grievance Redressal Officer” who would independently look into consumer disputes and provide an impartial resolution
Grievance Redressal Officer, Phoenix ARC Private Limited, Dani Corporate Park, 5th Floor, 158, C.S.T. Road, Kalina, Santacruz (E), Mumbai 400 098, India. You may email at gro@phoenixarc.co.in
Click here (Form 3) to submit your grievance online
A borrower can approach regulator in case of failure of resolution at Company level after 3 steps above.
Address Of Regulator:
Reserve Bank of India, Department of Non-banking Supervision Central Office, 2nd Floor, Centre-1, World Trade Centre, Cuffe Parade, Mumbai – 400 005
Tel. No.:-22182526